Frequently Asked Questions
Everything you need to know about our premium leather goods.
What types of leather do you use in your products?
We use only the highest quality top-grain and full-grain leathers, including vegetable-tanned hides and premium suedes, to ensure durability and a luxury feel.
How should I care for my Levy's leather strap or accessory?
To maintain the longevity of your leather, we recommend using a high-quality leather conditioner once every six months and avoiding prolonged exposure to direct sunlight or moisture.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-made or personalized items are final sale.
Do you offer a warranty on your leather goods?
Yes, Levy's provides a limited lifetime warranty against defects in materials and craftsmanship to ensure your gear stands the test of time.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of purchase.